FAQs

Lone Star Auto Service

  • What forms of payment do you accept?

    We accept most major forms of payment including cash, credit cards, and insurance claim payments. Our team can explain the payment process based on your specific situation.

  • Will my vehicle be cleaned before it is returned to me?

    Yes. We take pride in delivering your vehicle in excellent condition. Your vehicle will be cleaned before being returned to you.

  • Do you work with all insurance companies?

    Yes. We work with all major insurance providers and communicate directly with adjusters to make the repair process smooth and stress-free for you.

  • Do you offer a warranty on repairs?

    Yes. We stand behind our work with a limited lifetime warranty on collision repairs for as long as you own the vehicle.

  • Are you a certified collision repair center?

    Yes. Lone Star Auto Service is manufacturer-certified for multiple brands. Our ASE and I-Car Gold Class certified technicians are trained to follow factory repair procedures using approved equipment and parts.

  • Can you help with towing?

    Yes. If your vehicle is not drivable, we can assist with towing arrangements to get it safely to our facility.

  • Can I get an estimate over the phone?

    Yes. We can provide a preliminary estimate over the phone based on the information you provide about the damage. For the most accurate estimate, we recommend bringing the vehicle in for an in-person inspection so our ASE and I-Car Gold Class certified technicians can properly assess the extent of the repairs needed.

  • Do you offer rental cars while my vehicle is being repaired?

    Yes. We can assist in arranging a rental vehicle while your car is being repaired. If your insurance policy includes rental coverage, the rental may be covered through your insurance provider.

  • Do I need an appointment for an estimate?

    Appointments are not required, but they are recommended to ensure a member of our team is available to assist you right away. Walk-ins are always welcome during business hours.

  • Can you match my vehicle’s paint color exactly?

    Yes. We use advanced computerized paint matching technology to ensure the new paint blends seamlessly with your vehicle’s original color and finish.

  • What is your service area?

    Our auto repair services are available throughout the Houston, Texas metropolitan area.